Departure Escort
If you arrive by car, we will greet you at Terminal 1st floor "VIP Exclusive Entrance (Driveway)" or at the 4th floor vehicle drop-off area. If you arrive by train, we will meet you at the ticket gate, and if you arrive by bus, we will meet you at the drop-off point.
We escort you to the airline check-in counter and provide support for the procedures.
At the security checkpoint, you can use the fast lane, and at the departure inspection area, you can use the priority lane.

* Depending on congestion conditions, we may guide you to general lanes.

We will guide you to the lounge . In addition to enjoying meals and beverages, you can enjoy a satisfying space and services including free Wi-Fi, shower rooms, and massage chairs.We carefully escort you to the boarding gate at boarding start time. Even for first-time users, we promise a smooth departure with professional support.

Arrival Escort
A concierge will greet you at the arrival gate and escort you to just before the CIQ area (customs, immigration, quarantine).

* For quarantine, immigration, and customs inspections upon entry, we ask that customers handle procedures themselves.
At the immigration area, you can use the priority lane.

* Quarantine and customs use general lanes, and depending on congestion conditions, we may also guide you to general lanes at the immigration area.

* We cannot provide escort within the customs inspection area, so the concierge will greet you again at the arrival exit (arrival lobby).
The concierge will greet you again at the arrival exit (arrival lobby) and escort you according to your transportation method. For onward travel by car, we guide you to the 1st floor VIP Exclusive Entrance (Driveway) or vehicle pickup area. For travel by train, we guide you to the ticket gate. For travel by bus, we guide you to the bus station.